To place an order, browse the product categories on the website, add desired items to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping details, and complete the payment process. Once your order is confirmed, you'll receive a confirmation email.

After your order is dispatched, a tracking number will be sent to you via email or SMS. You can use this number to monitor your shipment's status through the provided tracking link.

Standard delivery time is between 12 to 15 business days. However, delays may occur due to public holidays, strikes, unforeseen disruptions, or government restrictions. FirstCare Chemist strives to minimize any delays and ensure timely delivery.

Shipping charges depend on your order value

Orders below ₹300: Standard shipping charges apply.
Orders ₹300 and above: Eligible for free shipping.

Returns are accepted under specific conditions:

The product must be unused, unopened, and in its original packaging.

Return requests must be initiated within 48 hours of receiving the order.

Not all medicines are eligible for return; please refer to the product-specific return policy.

Orders can be canceled before they are shipped. If the order has already been dispatched, cancellation is not possible, and you will need to accept the delivery. To cancel an order, contact customer support promptly.
Not all medicines are eligible for return; please refer to the product-specific return policy.

For any inquiries or assistance, you can reach FirstCare Chemist's customer support team via:

Email: firstcarechemistshop@gmail.com

Phone: +1-614-633-0503

Their support team is available to help you with any questions or concerns.