At FirstCare Chemist, we aim to provide a hassle-free and transparent shopping experience. Please review our return, refund, and cancellation policies before placing your order.

Return Policy

We ensure that all orders are packed and delivered with care. However, if you receive an incorrect or damaged product, please inform us immediately.

• Not all medicines are eligible for return. Please refer to the specific return eligibility mentioned for each product.
• Opened, used, or damaged products cannot be returned.
• Return requests must be initiated within 48 hours of receiving the order. Requests beyond this period will not be accepted.
• To raise a return request, contact our support team via phone or email.
• Returned products must be in their original condition and packaging, with all serial numbers, labels, and barcodes intact.
• Only unused and unopened medicines that match the invoice will be accepted for return.

Cancellation Policy

FirstCare Chemist reserves the right to cancel orders due to the following reasons:

• Product unavailability
• Incorrect or incomplete order details
• Pending verifications not completed

Customer-initiated cancellations:

• Before Shipment: Orders can be cancelled easily if they haven't been shipped yet.
• After Shipment: Orders cannot be cancelled once dispatched and must be accepted upon delivery.

Refund Policy

• Refunds will be issued only after returned items pass quality checks.
• Refunds will be credited to the original mode of payment. Transfers to third-party accounts will not be permitted.
• Refund requests made after two months from the date of order cancellation will not be processed.

Policy Updates

This policy may be updated periodically. Customers are advised to review it regularly for the latest terms and conditions.

For any questions or support, feel free to reach out to our customer service team. We’re here to help you.